Now, I print trade paperbacks through Amazon Createspace so I’ll have physical copies for book signings and author fairs. I don’t expect massive on-line sales. But I have enabled all the distribution channels—including Amazon—and I’ve enabled the feature that allows customers who buy the paperback to get the e-book at a steep discount. That’s assuming a customer is able to purchase the paperback.
I reached out to Createspace Support, and made them aware of what I was seeing. I wish I could say they expressed concern. Or a desire to correct the issue. Or even acknowledged that there was an issue. I wish.